EU STA Console - Intermittent issues
Incident
Report for SafeNet Trusted Access
Postmortem
Resolved
Services have remained stable.
This incident is now closed.
This incident is now closed.
Monitoring
The instability in "STA Console" has now been investigated and where necessary corrective action taken for those customers affected.
We will continue to monitor the situation and investigate to ensure continued service availability.
We will continue to monitor the situation and investigate to ensure continued service availability.
Update
The fix did not have the desired effect. We are now exploring other options.
The issue remains inconsistent. Refreshing and retrying still should be successful if you run into issues.
The issue remains inconsistent. Refreshing and retrying still should be successful if you run into issues.
Identified
We believe we have identified the issue and will be applying a fix shortly. We should see results in the next 15 minutes.
We will provide updates as they become available.
We will provide updates as they become available.
Investigating
The SafeNet Trusted Access monitoring system has detected a problem with "STA Console" for some customers. There are intermittent issues reaching certain tabs or loading the console. Retrying will generally be successful.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
This incident affected: EU Service Zone (Admin Consoles).
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STA Service Zone
STA Service Zone
Once logged into their STA console accounts, both STA operators and users with access to the console can easily identify the STA Zone hosting their environment by checking the URL displayed.
- The following URLs refer to the following zone:
- STA Classic Zone: https://sta.safenetid.com/
- STA EU Zone: https://sta.eu.safenetid.com/
- STA US Zone: https://sta.us.safenetid.com/
STA Classic Zone
URL: https://sta.safenetid.com/home/dashboard.
STA Classic Zone Screenshot
STA Classic Zone Screenshot
STA EU Zone
URL: https://sta.eu.safenetid.com/home/dashboard.
STA EU Zone Screenshot
STA EU Zone Screenshot
STA US Zone
URL: https://sta.us.safenetid.com/home/dashboard.
STA US Zone Screenshot
STA US Zone Screenshot
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Incident Categories
Operational
All systems are operational
Degraded Performance
- Authentication Services ? : One or more methods impacted but works intermittently i.e. RADIUS service
- Admin Console ? : One or both consoles are intermittently accessible and users cannot perform functionalities within console
- End User Services ? : One or more methods impacted and not accessible for users i.e. Self-Service
- Push Delivery ? : One or more methods impacted and not accessible for users i.e. Push OTP
- Management ? : One or more methods impacted and not accessible for users i.e. SOAP Management API
Partial Outage
- Authentication Services ? : One or more methods fails completely i.e. RADIUS
- Admin Console ? : Users are not able to access either one of the consoles
Major Outage
- Authentication Services ? : All the methods are down, all customers are impacted
- Admin Console ? : Users are not able to access both consoles, cannot log in completely
Maintenance
There is a planned upcoming maintenance.
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